THE MANAGEMENT OF “ELDERLY FRIENDLY SERVICE” TO PROSPECTIVE PILGRIM (CJH) IN 1444H/2023H GORONTALO PROVINCE

Abstract

Since the issuance of Law Number 2019, will only be implemented during the 2023 pilgrim season. The Ministry of Religion of the Republic of Indonesia as the leading sector, has a moral responsibility for the proper, smooth and safe implementation of the pilgrimage in Saudi Arabia, to return to their respective areas safely without any significant deficiencies. This paper aims to analyze the application of the "Elderly Friendly Service" program through service management consisting of planning, implementation, and coordination. The writing method uses a qualitative approach, descriptive analysis. The results of the study indicate that service planning is carried out in general together with planning other activities related to the implementation of the pilgrimage. In practice, PPIH as officers who have received technical guidance and coaching. they still need an in-depth study of whether the skills they have acquired during the technical that carried out properly as expected, especially to meet the needs, desires and the hope of the prospective pilgrims during the worship activities starting from the preparations for departure to return to their place of origin safely. To anticipate various problems while carrying out service duties, PPIH is recommended to coordinate with various parties apart from fellow PPIH members from Gorontalo Province, also with officers from the Indonesian Ministry of Religion, and local security forces. As a preliminary article to find out more about the implementation program, the author really hopes to be able to obtain material and experience to conduct in-depth studies so that the implementation of Hajj in the future will be even better.