LEGAL PROTECTION OF PATIENTS IN HEALTHCARE SERVICES: ENSURING QUALITY AND SAFEGUARDING PATIENTS' RIGHTS

Abstract

Health is a basic human need. Therefore, health has an important role that must be fulfilled in order to improve the quality of human health. According to Health Law Number 36 of 2009 article 1 Paragraph 12-15, it describes several types of health services, namely Promotive Health Services, Preventive Health Services, Curative Health Services, and Rehabilitative Health Services. The basic foundation of the relationship between doctors and patients is civil law relations. In general, patients are protected by Law No. 8 of 1999 concerning Consumer Protection, Law No. 29 of 2004 concerning Medical Practice and Law No. 36 of 2009 concerning Health, Law No. 44 of 2009 concerning Hospitals. The method used in this research is normative juridical which is supported by empirical data. The data collected in this study were obtained and grouped into two sources, namely primary data and secondary data. The study results show that the Government of the Republic of Indonesia has made various regulations to provide patient protection in health services. Efforts to protect the law of patients as a form of guarantee from the government of the Republic of Indonesia so that people's rights to obtain health services are fulfilled. Regarding legal protection for patients as consumers of medical services, in addition to the provisions stipulated in laws and regulations, it can also be based on the provisions of the Civil Code relating to the protection of patients as consumers of medical services, including Articles 1320, 1338, 1365, 1366 and 1367